Gaming at lvjl is meant to be enjoyable — a form of entertainment, not a financial strategy or a way to escape problems. We take responsible gaming seriously, and we've built real tools, policies, and support systems to make sure our Filipino players stay in control of their play at all times.
Free, confidential support for Philippine players. Available from PAGCOR.
At lvjl, responsible gaming isn't a legal disclaimer buried in the footer — it's a core part of how this platform was built. Every Filipino player who registers an Account on lvjl is entitled to a gaming environment that is fair, transparent, and designed with their wellbeing in mind. We operate under applicable PAGCOR regulatory frameworks precisely because accountability to a regulatory body keeps us honest and keeps our players protected.
Gambling — whether it's spinning slots, betting on PBA games, playing live baccarat, or picking up a bingo card — carries inherent risk. The house has an edge. Past wins don't guarantee future results. No betting system changes the underlying math. At lvjl, we don't hide these realities; we put them front and centre. We want you to play with eyes open, with a budget you can afford, and for the right reasons — entertainment, excitement, and fun — not to chase losses or cover financial gaps.
The majority of lvjl players in Manila, Cebu, Davao, Quezon City, and across the Philippines play responsibly and within their means. But we know that for some people, gambling can become a problem. Problem gambling doesn't discriminate — it can affect anyone, regardless of income, education, or background. That's why lvjl has invested in a comprehensive suite of tools and resources to help players who need support, and why we actively monitor for patterns that may indicate a player is struggling.
If at any point gaming stops being fun, the right move is to take a break. lvjl's responsible gaming tools are built to make that easy — not hidden behind multiple menus or conditional on speaking to a support agent. You can activate a deposit limit, cool-off period, or self-exclusion from your Account Settings in under a minute. These tools are there for you, not just to satisfy regulatory requirements.
If you recognise two or more of these signs in yourself, please consider using lvjl's self-exclusion tool or calling the PAGCOR Responsible Gaming Hotline: 1800-2255-7267.
Every Account on lvjl includes access to the following responsible gaming tools, available immediately from your Account Settings. No waiting periods, no approval required — activate them the moment you feel you need them.
Set a maximum daily, weekly, or monthly deposit limit in Philippine Peso (₱). Once set, the limit takes effect immediately. Increases to a deposit limit are subject to a 24-hour cooling-off period before they become active — decreases are instant.
Set a reminder that will alert you after a specified period of continuous play — 30 minutes, 1 hour, 2 hours, or a custom duration. The reminder appears as an on-screen notification and gives you the option to take a break or continue.
Take a short break from the lvjl platform for 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period your Account is suspended — you cannot log in, deposit, or place bets. The cool-off activates immediately and cannot be cancelled early.
Permanently or temporarily exclude yourself from the lvjl platform for a minimum period of 6 months, 1 year, 3 years, or permanently. Self-exclusion is immediate and cannot be reversed during the exclusion period. Any remaining balance is returned to you.
Enable periodic pop-up summaries that show you how long you have been playing, how much you have deposited, and your net win/loss for the session. An honest, real-time view of your gaming activity to help you stay aware.
Our 24/7 Filipino support team is trained to assist players who have concerns about their gaming habits. Live chat is open around the clock. You can also email [email protected] — all responsible gaming conversations are handled with complete confidentiality.
No one under 21 may hold an lvjl Account. Age is verified during registration and KYC. lvjl will immediately close any account found to belong to a person under 21 and return their balance.
Set your deposit limit before you make your first deposit. Decide on a weekly or monthly budget that is genuinely disposable — money set aside for entertainment, not money needed for everyday expenses.
Online casino games have a house edge. Approach gaming as paid entertainment — like a night out in Makati or a movie in Cebu — with an amount you are genuinely comfortable spending on entertainment.
Chasing losses — depositing more to try to win back what you've lost — is one of the clearest signs of problem gambling. If you've hit your budget for the session, stop. No game outcome is guaranteed.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a dedicated responsible gaming programme for Filipino players. If you or someone you know needs help with gambling-related concerns, the PAGCOR Responsible Gaming Hotline provides free and confidential support.
Toll-free. Available to all Philippine residents.
lvjl's customer support team is trained in responsible gaming and available 24/7 via live chat on the platform. For self-exclusion requests, deposit limit changes, or any responsible gaming concern, you can also email [email protected] with the subject line "Responsible Gaming".
Self-exclusion requests submitted via support are processed within 30 minutes and take effect immediately. Your account data and balance are preserved — any remaining balance is returned to your registered GCash, Maya, or bank account.
All responsible gaming communications are handled in strict confidence. No information is shared with third parties without your consent, except as required by PAGCOR or Philippine law.
Before you play, set your deposit limit. Play with a budget. Take breaks when you need them. And remember — at lvjl, your wellbeing always comes before your next bet. We're here 24/7 if you ever need support.
21+ only. Gambling is for entertainment. Never gamble with money you cannot afford to lose. If gambling is causing problems, call the PAGCOR Responsible Gaming Hotline: 1800-2255-7267.