lvjl Privacy Policy

This Privacy Policy ("Policy") describes how lvjl ("lvjl", "we", "us", "our") — the operator of the online gaming platform at https://lvjl.org — collects, uses, discloses, and safeguards personal information relating to individuals ("you", "Player", "User") who access or use the lvjl platform, including its website, mobile interface, games lobby, sports betting service, and all related features. This Policy forms part of the lvjl Terms and Conditions, which are incorporated herein by reference. By registering an Account or otherwise using the lvjl platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

1. Who We Are

lvjl operates as an online casino and sports betting platform serving Filipino players in the Philippines. We are the data controller responsible for the personal information processed under this Policy. All data protection enquiries may be directed to our support team at [email protected]. lvjl operates in compliance with applicable PAGCOR regulatory frameworks and applicable Philippine data protection law, including Republic Act No. 10173, known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations.

2. Personal Data We Collect

lvjl collects the following categories of personal data from Players:

• Identity Data: Full legal name, date of birth, nationality, government-issued identification number (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS number).
• Contact Data: Registered email address, Philippine mobile number, and residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati).
• Financial Data: GCash account details, Maya (PayMaya) account details, bank account information (BPI, BDO, Metrobank, or other BSP-regulated institutions), transaction history, deposit and withdrawal records denominated in Philippine Peso (₱).
• Account Data: Username, encrypted password, account preferences, loyalty tier, bonus history, active session data.
• Gaming Data: Game history, wager amounts, win/loss records, session duration, sports betting selections, bingo card purchases.
• Technical Data: IP address, device type and identifier, browser type and version, operating system, geolocation data (country/region level), cookies and similar tracking technologies.
• Communications Data: Records of your interactions with lvjl support staff via live chat, email, or other channels.
• Verification Documents: Copies of government-issued ID, proof of address (utility bill, bank statement), and source-of-funds documentation provided during KYC verification.

3. How We Collect Your Data

lvjl collects personal data through the following means:

• Direct interactions: Information you provide when registering an Account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Cookies, web beacons, and server logs that collect Technical Data as you navigate and interact with the lvjl platform.
• Payment processors: Financial Data shared by GCash, Maya, BPI, BDO, Metrobank, InstaPay, PesoNet, and other payment partners when you initiate a transaction on the lvjl platform.
• Identity verification services: Data returned by third-party KYC and anti-fraud service providers engaged by lvjl to verify player identity and comply with anti-money laundering (AML) obligations.
• Regulatory bodies: Information provided to lvjl by PAGCOR or other applicable regulatory authorities in the performance of their regulatory functions.

4. How We Use Your Personal Data

lvjl uses personal data for the following purposes:

• To create, verify, and manage your Account on the lvjl platform.
• To process deposits, withdrawals, and other financial transactions in Philippine Peso.
• To verify your identity and age (21+) in compliance with KYC and AML regulatory requirements applicable to Philippine online gaming operators.
• To provide customer support, resolve disputes, and investigate complaints.
• To detect, prevent, and investigate fraud, money laundering, problem gambling, and other prohibited conduct.
• To personalise your gaming experience, including game recommendations and bonus offers.
• To send transactional communications (deposit confirmations, withdrawal notifications, account alerts) to your registered email or mobile number.
• To send marketing and promotional communications, where you have provided your consent and subject to your right to opt out at any time.
• To comply with lvjl's legal and regulatory obligations under Philippine law, including reporting obligations to PAGCOR, the Anti-Money Laundering Council (AMLC), and other relevant authorities.
• To enforce the lvjl Terms and Conditions and protect the rights, property, and safety of lvjl, its players, and third parties.

5. Legal Basis for Processing

lvjl processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable PAGCOR regulations:

• Contractual necessity: Processing required to perform the contract between you and lvjl — i.e., to provide you with access to the Platform and process your gaming transactions.
• Legal obligation: Processing required to comply with lvjl's obligations under Philippine law, including KYC, AML, tax reporting, and PAGCOR regulatory compliance.
• Legitimate interests: Processing necessary for lvjl's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and business analytics — where such interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit and freely given consent, which may be withdrawn at any time.

6. Sharing Your Personal Data

lvjl does not sell your personal data to third parties. We may share your data with the following categories of recipients where necessary and under appropriate safeguards:

• Payment service providers: GCash (Mynt), Maya Philippines, BPI, BDO, Metrobank, and other BSP-regulated entities — solely for the purpose of processing your payment transactions.
• KYC and AML service providers: Third-party identity verification and fraud-detection vendors engaged by lvjl to meet its regulatory obligations.
• Game software providers: Licensed game studios and sports data providers that supply the games and event data on the lvjl platform. These providers receive only the data technically necessary to deliver their services.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies — where disclosure is required by law or regulatory mandate.
• IT and infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers operating under strict data processing agreements with lvjl.
• Professional advisers: Lawyers, auditors, and compliance consultants bound by professional confidentiality obligations.

In all cases, lvjl requires third-party recipients to respect the security of your personal data and to process it only for specified, lawful purposes in accordance with applicable data protection law.

7. Cookies & Tracking Technologies

lvjl uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files placed on your device when you visit lvjl.org. The types of cookies used by lvjl include:

• Strictly necessary cookies: Required for the platform to function — including session authentication, security tokens, and load balancing. These cannot be disabled.
• Functional cookies: Remember your preferences such as language, currency display, and game lobby layout.
• Analytical cookies: Collect anonymised data on how players use the platform to help lvjl improve performance and user experience.
• Marketing cookies: Used with your consent to deliver relevant promotional communications and measure the effectiveness of lvjl's marketing activities.

You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the lvjl platform. For marketing cookies, consent can be withdrawn at any time by contacting [email protected].

8. Data Retention

lvjl retains your personal data for as long as your Account is active and for such further period as is required or permitted by applicable Philippine law and PAGCOR regulations. In practice, this means:

• Account and identity data is retained for a minimum of five (5) years after Account closure, in compliance with AML record-keeping requirements.
• Financial transaction records are retained for a minimum of five (5) years as required by BSP and AMLC regulations.
• Gaming data is retained for a minimum of three (3) years for regulatory audit and dispute resolution purposes.
• Support communications are retained for a minimum of two (2) years.

After the applicable retention period, personal data is securely deleted or anonymised in accordance with lvjl's data destruction policy.

9. Security of Your Personal Data

lvjl implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• End-to-end TLS/SSL encryption for all data transmitted between your device and the lvjl platform.
• AES-256 encryption for stored sensitive data including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a strictly need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments by independent cybersecurity firms.
• Two-factor authentication (2FA) available to all Players and mandatory for lvjl staff with access to personal data systems.

While lvjl takes all reasonable precautions, no online platform can guarantee absolute security. You are responsible for keeping your Account credentials confidential and for notifying lvjl immediately of any suspected unauthorised access.

10. Your Data Rights

Under the Data Privacy Act of 2012 and subject to applicable exceptions, you have the following rights with respect to your personal data held by lvjl:

• Right to be informed: The right to be told what personal data lvjl holds about you and how it is used — as set out in this Policy.
• Right of access: The right to request a copy of the personal data lvjl holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to lvjl's legal retention obligations.
• Right to object: The right to object to processing based on legitimate interests, including direct marketing.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request" and your Account username. lvjl will respond within thirty (30) calendar days. You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe lvjl has not handled your data lawfully.

11. Children's Privacy

The lvjl platform is intended exclusively for adults aged 21 years and older, in accordance with Philippine casino gaming law. lvjl does not knowingly collect or process personal data from individuals under the age of 21. If lvjl becomes aware that personal data has been collected from a person under 21, such data will be deleted immediately and the Account closed. If you believe that a minor has registered on the lvjl platform, please notify us immediately at [email protected].

12. Third-Party Links

The lvjl platform does not contain links to third-party websites for promotional or advertising purposes. Where third-party game providers operate within the platform environment, those providers' own privacy policies govern the personal data they process directly. lvjl is not responsible for the privacy practices of third-party game studios or payment processors beyond the contractual data processing obligations lvjl imposes on them.

13. International Data Transfers

Where lvjl transfers your personal data outside of the Philippines — for example, to cloud infrastructure providers or game studio partners located in other countries — such transfers are conducted in compliance with the Data Privacy Act of 2012 and subject to appropriate safeguards including data processing agreements and, where applicable, standard contractual clauses ensuring an equivalent level of data protection to that required under Philippine law.

14. Changes to This Privacy Policy

lvjl may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. Material changes will be communicated to registered Players by email and/or by prominent notice on the lvjl platform, with at least seven (7) days' advance notice where practicable. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. Your continued use of the lvjl platform after the effective date of any revision constitutes your acceptance of the updated Policy.

15. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by lvjl, please contact our Data Protection Officer at:

Email: [email protected] (subject: "Privacy / Data Protection Enquiry")
Live Chat: Available 24/7 on the lvjl platform

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.